We have identified a fault in how some closures have been applied to the 600ml glass bottles of our Schweppes 1783 tonics. The quality of the drink itself is not affected, but the incorrect application of some closures could cause a small number of them to pop off the bottle unexpectedly.
As a precautionary measure, we are asking all consumers who have one of these bottles to open it carefully to release the pressure, ensuring the bottle is pointing away from the body when doing so. People can contact our customer careline on 0800 227711 to be reimbursed with a product voucher.
No other Schweppes products are affected by this issue – it is a problem limited to some of the 600ml glass bottles of the 1783 range, which includes Crisp Tonic, Light Tonic, Cucumber, Floral and Salty Lemon flavours. This affects product with a best before end (bbe) date up to and including 31 March 2019. The bbe date can be found on the shoulder of the bottle.
The safety and quality of our products is of paramount importance to us and we do all we can to ensure they reach people in perfect condition. We are sorry that on this occasion a small number of our products have not met our required standard and for any inconvenience this causes.